By:
Dr. Mike Robinson
Many
organizations, to include public K-12 schools and institutions of higher
education believe a connection with their local communities is imperative to
their ability to respond to their mission while offering solutions to many of
the systemic needs facing those within their communities. However, there is a
belief among organizational leaders that community outreach is simply a matter
of knocking on doors or passing out flyers at local community events. Albeit those are several of the methods one
can use to reach their constituents, the fact is community outreach is much
more than that!
Community
outreach requires a strategic approach, a methodology that ensures your efforts
garner the optimal results and that those reached are best able at the time of
your outreach to benefit from your services, desire your services and
understand your services.
Here
are five myths regarding community outreach every organizational leader needs
to know, as they will assist in creating a more effective community outreach
program with a solid community outreach strategy.
Myth # 1 It Is Community Outreach, It
Cannot Be That Hard:
Community
outreach can be done over the phone or simply from behind a desk. This is
perhaps the most damaging of all the myths, as it the one typically accepted by
those leaders with the least understanding of the mission of the organization
and what is community outreach.
Truth
is effective community outreach has a strong base of research that does have a
need for a level of office work. But the more effective outreach research is
conducted on the ground within the communities one seeks to serve.
Myth # 2 They Have To Want Our Help:
Communities
are always amenable to organizations entering their neighborhoods promoting
programs, services and opportunities. Organizations that assume, because we are
a high profile institution or because we are addressing a need that impacts the
majority of the residents of this community, therefore they will accept us with
open arms is to discount the unique, distinct and diversity of each
neighborhood that makes up a community.
Myth # 3 Community Outreach Cannot
Contribute To The Bottom Line:
Community
outreach is not a major avenue to create a revenue stream or provide fiscal
opportunities for an organization. While
many organizations, especially community colleges have come to understand that
an effective community outreach program, grounded in research and an
understanding of community norms can create increased enrollment, expand the communities’
educated workforce and serve as the economic engine of the community have come
to understand the revenue generating potential of the an effective community
outreach program.
Myth # 4 Strategy Not Needed:
Community
outreach does not require a strategic assessment and implementation and can be
effectively conducted via a willy nilly approach. In these times of fiscal
challenges, tight budgets and competing initiatives, failure to take a
strategic perspective on how best to reach those who can and will access your
programs or services can result in a waste of revenue, manpower, and other
organizational resources.
Myth # 5 Staff Departure:
Community
outreach staff are not really performing outreach, but they are out looking for
a job. This is one of the most ridiculous myths in the industry of community
outreach. Effective community outreach
staff will meet and network with countless community and business leaders and
on a few occasions they will be offered opportunities to work with other
organizations. While staff turnover is
not good for any organization or a department it does negatively impact a
community outreach division. However, the possibility of staff finding
employment elsewhere does not justify unprofessional scrutiny and mistrust by
leadership. When this occurs the effectiveness of an organization’s community
outreach is doomed for failure.
Dr. Mike Robinson is the
creator of the National Men Make A Difference Day for Student Success and the
host of Parent Talk Live. Dr. Robinson is a leading voice/expert on parental
engagement and community outreach in education. He is also the CO- CEO of Forest Of The Rain Productions , an Internet
communication company, whose mission is to expand the voices in and about
education.
To contact Dr. Mike
Robinson, visit www.forestoftherain.net
or email at forestoftherain@gmail.com
Dr. Robinson, this is a great article, and I'm glad you shared. As a graphic designer that wholeheartedly believes in the power of branding and messaging, I encourage the organizations I do work for to always approach every marketing solution strategically and within their brand and organizational messaging, vision and goals. Even broader than their flyers and brochures, ensuring every representative of the organization understands the research invested knowing how to position itself and market itself as a viable asset to the community. So many organizations are anxious to put anything up, or get anything outa brochure, business card, website—and oftentimes don't align those tools effectively with the message they want to get to the community they wish to serve. In the end, both the organization and community lose because the message is not effectively getting to the people who could benefit the most. Successful community outreach requires consistent messaging, continuous networking, successful partnerships, and quality services.
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